1. Information We Collect
Paddle Sports UAE (“we”, “our”, or “the Store”) collects the following information to process orders, handle payments, ship products, and improve your shopping experience:

  • Full name
  • Email address
  • Phone number
  • Delivery address (city, area, building, street number)
  • Payment information (via secure payment gateway; we do not store your card details)
  • Purchase history and product preferences

2. How We Use Your Information
The information collected is used for the following purposes:

  • Processing and shipping your orders
  • Sending tracking codes and order status updates
  • Responding to customer support questions and requests
  • Improving website content and recommending paddle-related products
  • Sending newsletters and special offers (only with your consent)

3. Sharing Information with Third Parties
We do not sell or rent your personal information to any third party without your consent. However, your information may be shared (only to the extent necessary to complete services) with:

  • Shipping and courier companies (to deliver your order)
  • Bank payment gateways (for secure transactions)
  • SMS and email service providers (for notifications)

4. Data Security
We use SSL (Secure Sockets Layer) encryption across all pages of our website. Your payment information is sent directly to the bank payment gateway and is not stored on our servers. However, no method of data transmission over the internet is 100% secure. Therefore, while we take all reasonable measures to protect your data, we cannot guarantee absolute security.

5. Cookies
Our website uses cookies to improve user experience, remember your shopping cart, and analyze site traffic. You can disable cookies through your browser settings, but some features of the website may not function properly.

6. Your Rights
As a customer, you have the right to:

  • Request access to, correction of, or deletion of your personal data
  • Opt out of receiving newsletters (by clicking the “unsubscribe” link in emails)
  • Request that your data not be used for a specific purpose

To exercise these rights, please email us at privacy@paddlesports.ae.

7. Changes to This Policy
We may update this page to comply with new regulations or improve our processes. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised. For significant changes, we will notify you via email.